- One-third of organizations are using AI in their operations, and the same share plans to make significant investments in the technology
- Natural language processing is the most popular form of AI used by companies
- COVID-19 pandemic has spurred companies to accelerate their adoption of AI
Summary by Dirk Langeveld
One-third of organizations are using some sort of artificial intelligence to support their operations, according to a study by IBM. The research also found that the COVID-19 pandemic has spurred companies to implement AI technology.
While AI adoption has been unchanged over the past year, the pandemic has driven businesses to plan significant investments over the next 12 months. One in three say they plan to make such investments, and 43 percent said the pandemic accelerated their rollout of AI. In addition to pressures from the pandemic and other sources, companies are also finding opportunities such as more accessible AI systems.
- Natural language processing, in which computer systems understand and process human language, is the most popular form of AI adopted by companies
- The study confirms a shift toward AI that has been ongoing since before the pandemic, including consumer acceptance of, and even preference for, chatbots
- Companies still face obstacles in adopting AI, including limited expertise with the technology or a lack of the tools and resources necessary to implement it
