- Training in soft skills such as communication, leadership, and empathy have become more difficult during remote work arrangements
- Virtual reality allows for an active rather than passive method of training
- This type of training can be cheaper, faster, and more effective than in-person training
Workplace trainings take a variety of forms, but employers often look to develop so-called “soft” skills. These skills include communication, teamwork, leadership, empathy, and other positive qualities that improve a company’s reputation and efficiency.
Employers have started to adopt virtual reality as an effective way of improving these trainings. This method allows companies to continue training during remote work arrangements, and can also be more effective in providing an active rather than a passive form of learning.
The virtual reality experience allows employees to communicate with virtual personas, put themselves in specific situation, or otherwise develop their skills through an immersive, interactive experience. Employees usually report that it is more effective than classroom or online learning, and it can be faster and more cost-effective than in-person training as well.
Virtual reality is particularly effective in allowing people to practice difficult conversations, such as customer service interactions with angry callers, settling disputes between team members, disciplining or evaluating employees, and making presentations. The immersive experience teaches participants how to stay calm, actively listen, and empathize with others.
Employers who use virtual reality should be aware of data privacy issues, and make sure their employees know any information that is being tracked or recorded during a training.
